Customer information
Returns, collection & delivery.
How Part-ivo handles returns, and the ways you can receive a part once it is confirmed.
Returns
- No returns on electronic items.
- Incorrectly supplied or defective goods may be returned within 7 days.
- The original invoice is required for any return.
- No returns on correctly supplied parts.
- Where Part-ivo accepts the return of a correctly supplied part, a 20% handling charge applies.
Please bring the original invoice with any return, and speak to the counter before travelling so we can check the details with you first.
Collection & delivery
- Collection available from our New Germany premises.
- Local delivery available.
- Nationwide courier delivery available.
- Delivery charges vary according to order size/volume.
Collect from us
4 Dinkelman RoadNew GermanyPinetown3610South AfricaTrading hours
- Monday – Friday
- 08:00 – 17:00
- Saturday
- 08:00 – 14:00
- Sunday
- Closed
- Public holidays
- Closed
Question about a return or a delivery?
Talk to the counter — we will confirm the position on your specific order.