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Customer information

Returns, collection & delivery.

How Part-ivo handles returns, and the ways you can receive a part once it is confirmed.

Returns

  • No returns on electronic items.
  • Incorrectly supplied or defective goods may be returned within 7 days.
  • The original invoice is required for any return.
  • No returns on correctly supplied parts.
  • Where Part-ivo accepts the return of a correctly supplied part, a 20% handling charge applies.

Please bring the original invoice with any return, and speak to the counter before travelling so we can check the details with you first.

Collection & delivery

  • Collection available from our New Germany premises.
  • Local delivery available.
  • Nationwide courier delivery available.
  • Delivery charges vary according to order size/volume.

Collect from us

4 Dinkelman RoadNew GermanyPinetown3610South Africa

Trading hours

Monday – Friday
08:00 – 17:00
Saturday
08:00 – 14:00
Sunday
Closed
Public holidays
Closed

Question about a return or a delivery?

Talk to the counter — we will confirm the position on your specific order.